Support & Technical

Can we create and add themes to OpenScholar?

Yes, we allow people to add themes to OpenScholar. Because we are always updating and improving OpenScholar, in addition to web standards continuing to evolve, no theme is future proof. Once a new theme is uploaded, it is the responsibility of the theme provider to monitor, maintain and update the theme.

How is OpenScholar different from Drupal?

OpenScholar is a distribution of Drupal. This means we’ve chosen specific drupal features and modules important to our clients’ needs, customize them and provide them on the OpenScholar Platform. Drupal has thousands of options and we’ve curated the best of the best to make it easy for our users to use OpenScholar.

Is your help desk phone or email based? Can we use our own help desk? Do you train our IT support staff on OpenScholar?

Currently, we have an email based help desk available Monday-Friday 9am-5pm EST.

While we do handle any/all website questions for our own clients, some institutions want to handle certain support requests. We can train any school’s help desk to handle general questions for the OpenScholar users at the school. As their knowledge grows, the school’s help desk can address more advanced questions if desired.

How much control do we (the college administration) have over what faculty can do with their sites or how their sites can look?

If you are adopting an OpenScholar Institutional Plan, you have as much control or can grant as much autonomy as you choose on faculty’s ability to customize the appearance of their sites. This comes down to theming and how many or few themes you choose to offer to faculty and departments.

 

Read more about How much control do we (the college administration) have over what faculty can do with their sites or how their sites can look?