Is your help desk phone or email based? Can we use our own help desk? Do you train our IT support staff on OpenScholar?

Currently, we have an email based help desk available Monday-Friday 9am-5pm EST.

While we do handle any/all website questions for our own clients, some institutions want to handle certain support requests. We can train any school’s help desk to handle general questions for the OpenScholar users at the school. As their knowledge grows, the school’s help desk can address more advanced questions if desired.