OpenScholar was designed, from the ground up, to address 99% of scholarly website use cases, WordPress was not. OpenScholar is an out-of-the box academic website builder. With WordPress, one needs to download and install numerous plug-ins (costly, and requiring development expertise) in order to replicate the functionality that is already built into OpenScholar. Once such customization takes place on a WordPress site, every edit requires further technical help and a support ticket be submitted. OpenScholar also comes with pre-designed themes that can quickly be customized with a school’s colors, logo and fonts, WordPress cannot do this as easily as we can. Customization is a necessity for universities that rely on WordPress and it is where all of the unforeseen costs of ownership stem from.